Privacy Policy – Running Hub Japan

Effective Date: 01/24/2026

This Privacy Policy explains how Running Hub Japan (“we,” “us,” “our”) collects, uses, discloses, and protects personal information when you access or use our website, book or participate in our guided running tours and related services (collectively, the “Services”).

We handle personal information in accordance with applicable laws and regulations, including Japan’s Act on the Protection of Personal Information (APPI).

1. Who We Are (Data Controller / Business Operator)

Business name: Running Hub Japan

Address: 5-19-14 Matsue, Edogawa-ku, Tokyo, Japan

Contact (Privacy inquiries): hide.ske@gmail.com

Representative: Hidehito Sakae

2. Information We Collect

We may collect the following categories of information:

・Information you provide to us

・Name, nationality, date of birth (if provided), gender (optional)

・Email address, phone number, address (if needed for invoicing or communications)

・Booking details (tour date/time, number of participants, preferences)

・Emergency contact information

・Health- and safety-related information you voluntarily provide (e.g., injuries, allergies, medical conditions, pace level) to help us operate tours safely

・Payment-related information

・Payment status, transaction identifiers, and limited payment metadata.

※We do not store full credit card numbers. Payments are processed by our payment service providers (e.g., Stripe).

・Information collected automatically

・Device and browser information, IP address, access logs

・Cookies or similar technologies (see Section 7)

3. Purposes of Use

We use personal information for the following purposes:

・To provide and operate the Services (tour booking, participant management, customer support)

・To ensure safety during tours (including emergency response and risk management)

・To process payments, refunds, and prevent fraud

・To communicate about bookings, updates, and important notices

・To improve our website and services, including analytics and performance monitoring

・To comply with legal obligations and respond to lawful requests

・With your consent where required, to send marketing communications (you can opt out at any time)

4. Legal Basis / Compliance

Where applicable, we process personal information in line with APPI and other relevant laws.

If you are located outside Japan, additional rules may apply depending on your jurisdiction.

5. Sharing and Disclosure

We may share personal information only as necessary for the purposes described above, including:

・Service providers / vendors (e.g., payment processors such as Stripe, booking systems, email delivery providers, analytics providers) acting on our behalf

・Tour partners where required to deliver the service (only to the extent necessary)

・Authorities where required by law or to protect rights, safety, and property

・Emergency situations where disclosure is necessary to protect life, body, or property

We do not sell personal information.

6. International Transfers

Some of our service providers may store or process data outside Japan. When personal information is transferred overseas, we take reasonable measures required under APPI, including confirming that recipients maintain appropriate safeguards.

7. Cookies and Analytics

We may use cookies and similar technologies to:

・enable core site functionality,

・remember preferences,

・understand usage and improve the Services.

You can control cookies through your browser settings; however, disabling cookies may affect certain features.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes stated in this Policy, unless a longer retention period is required or permitted by law (e.g., accounting/tax obligations).

9. Security Measures

We implement reasonable organizational, physical, and technical safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

10. Your Rights

Depending on applicable law (including APPI), you may request:

・disclosure of retained personal data,

・correction, addition, deletion,

・suspension of use or cessation of provision to third parties,

・disclosure of records of third-party provision (where applicable).

To exercise these rights, contact us at: hide.ske@gmail.com.

We may need to verify your identity.

11. Children

Our Services are not intended for children under 18. If a minor uses our Services, consent from a parent or legal guardian may be required.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.

13. Contact

For privacy-related inquiries or complaints, please contact: Running Hub Japan: hide.ske@gmail.com